For your convenience, we've compiled the answers to the online account questions most frequently asked by our customers. If you still have questions after reviewing this document, please send an email to support@skillcheck.com. You will receive an answer within one business day.

• SkillCheck Internet Testing, Technical Questions
  1. What do I need to run SkillCheck's Internet testing?
  2. Can I run SkillCheck's Internet testing from behind a firewall? What about a proxy server?
  3. Can we run our own copy of SkillCheck's Internet system over an intranet or other LAN, WAN or VPN?
  4. I'm trying to take a test on a wireless network and I'm having problems with disconnections. What should I do?
  5. When I try to use an eTicket that was sent to my hotmail account, I can't start the exam.
  
  

The Answers

1. What do I need to run SkillCheck's Internet testing?

   You can find this information on our System Requirements for Online Testing page.

2. Can I run SkillCheck's Internet testing from behind a firewall? What about a proxy server?

   If your system is able to make standard http (TCP/IP port 80) and SSL/https (TCP/IP port 443) connections to external servers, then you should be able to run SkillCheck Online Testing.

3. Can we run our own copy of SkillCheck's Internet system over an intranet or other LAN, WAN or VPN?

   SkillCheck's network testing software is available for deployment over LANs and WANs. The SkillCheck Internet system is Internet-based and can be accessed via browsers within your organization's network, but you cannot install your own copy of SkillCheck's Internet product on your internal network. If you have further questions about SkillCheck's software and Internet testing solutions, please contact SkillCheck Sales.

4. I'm trying to take a test on a wireless network and I'm having problems with disconnections. What should I do?

   Sometimes wireless networks are less reliable than wired networks due to noise, interference and other factors. Try taking the test again through a wired connection.

5. When I try to use an eTicket that was sent to my hotmail account, I can't start the exam.

   SkillCheck Internet Testing does not support exam delivery inside hotmail. To start an exam from an eTicket delivered to hotmail, copy the link and paste it into a standalone browser.

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• If you have a technical question that isn't answered above, you may contact SkillCheck Technical Support staff via email at support@skillcheck.com or call 800-347-0395.

• If your question is sales-related you may contact SkillCheck's Sales and Marketing department via email at sales@skillcheck.com or call 800-648-3166.