Hiring and retaining people with the right skills is the key to success in the modern call center. With SkillCheck Call Center tests from First Advantage you can easily determine whether applicants are ready for the job, or if existing employees require specific training. Our Call Center customer service test package can help you assess:

• Customer service skills using real-world simulations of interactions with customers. This unique, adaptive customer service test provides a detailed assessment of applicants in the shortest amount of time.
• Sales skills using real-world simulations to assess a call center sales representative interacting with prospective clients.
• Audio data entry speed and accuracy, with typing speed test.
• Data analysis and cross-referencing skills.
• Skills in spelling for important business terms and the names of U.S. and international cities and countries, including knowledge of geographical postal abbreviations.

With SkillCheck's advanced test-making option, you can create call center customer service tests that include questions from any SkillCheck test product, or combine your own questions with SkillCheck's advanced test items!