Identity Cognitive & Behavioral Tests

Now that many businesses are able to provide the same quality products at competitive prices, customer service has become one of the key factors in determining the success or failure of today's organizations. Given the importance placed on customer service, organizations need to make sure they hire service-oriented employees.

Identity – Customer Service assesses critical abilities related to customer service success, including:

• Adaptability
• Cooperation
• Service Orientation
• Stress Tolerance

Identity - Customer Service also includes a Candidness scale that provides information as to whether a candidate may have answered questions in the assessment frankly and honestly.